Shipping

Any troubles with your shipment? Find your solution here!

How long does shipping take?

Good question.

Tracking shows delivered, but why did I not receive it?

It does indeed occasionally happen that the Track & Trace indicates delivered, but that this is not yet the case. This problem can occur when the postman of, for example, FedEx scans the parcels at the time of receiving them, but then delivers them l

What should I do if I haven’t received my order?

If you have not received your order, please first check the status of the delivery through the tracking link provided in your shipping confirmation email. If the package is not delivered, verify the address you originally provided to ensure it's corr

What options do I have if a part of my order is out of stock?

If an item from your order is out of stock, you should have received a notification via email. You have the choice to wait until the product is back in stock, or you can opt to cancel that part of the order. Please let us know your preference, and we

Why are my order and the Clearly Not Coffee not arriving on time?

If your order is taking longer than expected, there might be a problem. We do our best to keep you updated, but we unfortunately don't get updates for every tracking. If you think anything unusual is happening, and you can't find your answer on our h

I missed my delivery, and the order was returned. Can it be resent?

If you missed a delivery, we can easily arrange for the product to be resent. Just let us know by email, and we will ship a new product to your specified address as soon as possible.

Do you offer free shipping?

We offer fast and free shipping for orders with a value over 50 euros! Beware that it might happen that your order value has dropped under 50 euros after you have applied discount codes!

Do you ship worldwide?

We do ship to most European countries, however, at the moment we can't ship overseas yet for smaller order. If you are willing to buy in bulk, we are happy to discuss this with you through e-mail!. As our warehouse is in the Netherlands, please note